Frequently Asked Questions

Q: Who Can Buy Vitazan products?

Vitazan Professional line is sold exclusively to naturopaths, chiropractors, registered nurses, MDs, or any licensed health-care practitioner who owns a clinic. A proof of diploma is always required to open an account.

Q:  Can Vitazan Products Be Resold in Retail Outlets and/or the Internet?

Vitazan Professional is strictly a professional line, not to be sold in retail outlets nor on the Internet.

Q: How Long Does it Take to Ship the Orders Out?

Generally, if you place your order before noon (ET), it will be shipped the same day.

Q: Does Vitazan Have a Minimum to Place an Order?

The minimum required to place an order is $75.00 before taxes. Prices are subject to change without prior notice.

Q: Are There Shipping Charges?

All orders of $250.00 or more before taxes will not be charged shipping. Any order below $250.00 before taxes will be charged $10.00 for shipping. Rush air shipment is available; prices vary depending on location and order size. Inquire for details.

Q: What is Vitazan’s Return Policy?

Merchandise cannot be returned for credit without written authorization. No returns will be accepted 120 days or more after the initial shipment date. A minimum of 15% restocking charge (before tax) will apply for all returns. ** Products opened or past expiry date will not be credited **

Q: What are the nonmedicinal ingredients in your products, and why are they added to your products?

Our product labels contain a lot of information, including a list of nonmedicinal ingredients. You may notice a repetition in a few of these. As raw materials are processed and encapsulated, certain agents are used to facilitate this process. Certain herbal mixes tend to clump together and not pass through encapsulation machines. As such, an inert food-grade item, such as vegetable magnesium stearate, is used as a flow agent in processing. Other times, a capsule is not filled with the contents of the herbal mix to its optimal capacity, so to in effect fill the void, a filling agent such as microcrystalline cellulose is used. These products are safe for internal use and present no risk for interaction. Vitazan Professional does not use starch or sugars as fillers.

Vegetable Carbohydrate Gum: Our vegetable capsules are composed of this material. Vegetable carbohydrate gum is an inert substance; ours is produced through manipulation of pine-tree cellulose. Vegetable carbohydrate gum is widely used from disparate items such as a component in eye drops or as a food-grade substrate.

Vegetable Magnesium Stearate: A common ingredient in baby powders, magnesium stearate is used as a flow agent in our capsule products. As well, magnesium stearate is also used as an enveloping agent in our tablet products.

Microcrystalline Cellulose: This is used in some capsule products as a filling agent. Microcrystalline cellulose is also used in some tablets as a binder and excipient. The substance is derived from wood chip pulp.

Silicon Dioxide: Only When Needed: Silicon dioxide is used as a flow agent for the proper use of encapsulation machines. Though typically not required, some formulations require the use of silicon dioxide so as to be able to encapsulate. This is a silica material and is inert (much like sand).

Dicalcium Phosphate: Is used as an anticaking agent, and is composed of approximately 30% calcium. Dicalcium phosphate is used in tacky products like phosphatidylserine.

Organic Alcohol: Our liquid extracts use a food-grade organic alcohol.

Glycerin: Glycerin is a humectant and is hygroscopic. It retains moisture and has a softening effect on your skin. It also has a somewhat sweet taste. It is used in many liquid extract as a diluent and to add a sweet taste. It can also be found in lotions.

Q: What are the other products used as nonmedicinal ingredients?

Croscarmellose Sodium: Disintegrant for tablets.
Stearic Acid: Binder for tablets.
Gelatin: Gelling agent for softgels.
Vitamin E and Mixed Tocopherols: From natural sources. Preservatives to avoid peroxides.
Natural Flavours: (Like peppermint and lemon.) Flavour enhancers.
Stevia Extract:Natural sugar-free sweetener.
Malic Acid: Flavour enhancer.
Xanthan Gum: Gelling agent.
Sodium Bicarbonate: Effervescent agent.
Red Palm Fruit Oil: Oleaginous vehicle.
Beeswax: Emulsifying agent.
Sunflower Lecithin: Thickening agent.

Q: What are the nonmedicinal ingredients for probiotics?

Potato Starch: Diluant for probiotics.
Arabinogalactan: Fermentable carbohydrate.
Inulin: Fermentable carbohydrate.
Ascorbic Acid: Preservative/cryoprotectant.
Enteric Coating: Protects probiotics from stomach acids.