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Terms, Sales Policies, and Procedures

Conditions of Sale

Vitazan Professional is strictly a professional line; Vitazan Professional products are not allowed to be sold online (Internet) or in retail stores. Vitazan Professional line is sold to naturopaths, chiropractors, registered nurses, MDs, nutritionists, and anyone with a clinic that has a minimum of a BSc degree. Proof of diploma is required.

Office Hours

Monday to Friday 9:00 a.m. to 5:00 p.m. (Eastern Time) / 6:00 a.m. to 2:00 p.m. (Pacific Time).

Shipping

Generally, if you place your order before Noon (Eastern Time), it will be shipped the same day. Orders are shipped out within 48 hours. Orders of $250.00 or more will not be charged shipping. A minimum order of $150.00 is required. No orders below this amount will be processed. Furthermore, a $10.00 freight charge will be added to the order if your amount falls between $150.00 and $249.99. Rush air delivery is available; prices vary depending on location and order size. Inquire for details.

Terms and Conditions

Payment may be made on terms of net 30 days by cheque or by credit card. Visa and MasterCard are accepted.

New Accounts

New accounts that wish to establish terms may do so providing completion of our credit application. Credit privileges will be extended to all established accounts in good standing.

Returned Cheques

Cheques returned due to insufficient funds will be subject to a $15.00 returned-cheque fee. Accounts with more than one NSF cheque may be subject to C.O.D. terms.

Damage Claims

Claims for damaged goods must be made with the carrier, as they have responsibility for the goods after they leave our plant. Please check parcels for signs of mishandling.

Damage Claims and Returns

Please inform us right away of any problem with your order. Merchandise cannot be returned for credit without written authorization. No return will be accepted 120 days or more after shipped date. A minimum of 15% restocking charge will apply for all returns.

**PRODUCTS OPENED OR PAST EXPIRY DATE WILL NOT BE CREDITED**

Adjustment

In case of an error in invoicing, simply notify us within 10 days and we will make the necessary adjustment.

Price/Contents

Prices are subject to change without prior notice. Note that product contents as listed in the catalogue may differ from those listed on the product label; product label takes precedence in all cases. An older catalogue may not reflect improved formulations.

To receive additional information, call us toll-free at 1 888 863‑9274 from anywhere in North America, or e‑mail us at info@vitazan.com.

All contents: © 2017 Vitazan Herbs & Vitamins Inc.